Arbitrail is expanding! We are hiring Customer Service Representatives to join our growing BPO team.

We're looking for professionals who are passionate about customer service, thrive in fast-paced environments, and are driven to meet performance goals.

Location: Ortigas, Pasig City

Schedule: Must be amenable to work on a shifting schedule

Qualifications:

• At least 6 months BPO experience or customer service experience
• Strong English communication and interpersonal skills.
• Familiarity with Zendesk or similar CRM. Ticketing systems is an advantage.
• Strong problem solving and multi-tasking skills.
• Willing to work onsite in Ortigas, Pasig City

Responsibilities:

• Answer inbound customer calls and make outbound calls as needed.
• Handle customer reservation inquiries, assist with booking issues, and provide support related to hotel and supplier coordination.
• resolve customer issues via Zendesk and log interactions efficiently.
• Handle additional tasks as assigned by the clients team.
• Deliver consistent and high quality customer experiences.