• Service queries – listen to, understand, empathise, give guidance and solve it right, first time
• Technical issues - diagnose the issue, resolve the issue in a timely manner and actively engage the appropriate utility support teams to help
• New sale or service orders - ensure the new sales and service orders are accurate, the Customer expectation is aligned, the service is activated/changed at the agreed time and the customer’s bill is accurate and understood
• Sales Offers – Proactively offering sales campaigns and products during customer interactions
• Utility Support teams – Case manage all escalations which come through on a day-to-day basis and ensure they are solved to the satisfaction of all parties and within expected SLA
  
  
  

• Attractive Salary Package of 27K + monthly incentives + HMO coverage with free dependent + Life Insurance Coverage
• Options post training completion to work a 9-day fortnight
• Our #TSAWays are what we are all about. Think of them as the vibe!
• Join a company that promotes from within – work your way up and across the business
• Comprehensive training, with ongoing coaching and development
• A vibrant and rewarding recognition program - We love to celebrate our people! 
• We are proud of our fun, friendly and supportive team environment
  
  
  

• Experienced Operator – you have a minimum of 1 year experience (CSR/Tech/Sales) in a BPO/shared services industry
• A Great Character - respectful, open, honest, transparent and authentic, with integrity
• A Strong Communicator – personable as well as articulate, both oral and written
• Driven - no task is too big
• Technically Savvy – can navigate multiple systems at once
• Organised – you are always two steps ahead
• Engaging – people love interacting with you
• Resilient – you bounce back from difficulties
• Collaborative - you love working with and learning from others
• Flexible – you work around requests to ensure results are delivered first time, every time
  
  
  

Please refer to job description.