Kerry Customer Care Officer

Customer Care Officer

Kerry

面议

现场办公 - 马尼拉1-3年经验本科全职

职位描述

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About The Role

The Customer Care Officer acts as a main point of contact between our key customers and the Company; displays a professional image of the Company; and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Care Officer will be pro-active to customer requirements at all times, (both internal and external); will manage customer requests efficiently and will direct their efforts to maximize the customer experience.

Work Location : Batangas, PH

Reporting Line : Customer Care Lead

Key responsibilities

Responsible for all aspects of account management including order management / administration, master data maintenance, complaint handling, sales support / business development
Follow through the entire ordering cycle from order receipts to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps
Liaise and co-ordinate with internal department such as supply chain, finance, regulatory, RDA and quality department in completing the order to invoice process to meet customer expectations for on-time delivery in full
Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately
Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers Maintain professional, timely, and effective communication with all parties
Develop and maintain excellent relationships with assigned customer accounts
Engage with Sales team on regular customer visits, presentations, and face to face meetings
Co-ordinate commercialization project for the assigned account customer
Generate and review Customer order report ensure order discrepancies are identified and addressed in order to ensure OTIF delivery performance goals are consistently met
Prepare weekly Customer Outstanding Order reports
Other ad-hoc duties assigned as and when required

Qualifications And Skills

Minimum Bachelors in Business / Business Administration, or related
Minimum 3 years’ experience working in Customer Care / Customer Service, of which there should be some experience handling key accounts (Global / Multinational customers is preferred)
Applicants must have end-to-end order management experience in a Manufacturing environment
Knowledge in billing / invoicing
Experience in the Food Manufacturing Industry is most advantageous
Exposure to shipping / import / export and associated documentation is a distinct advantage
Proficient in Microsoft Office and an ERP like SAP and / or Salesforce.com
Good command of verbal and written English
Excellent communication and interpersonal skills]
Solutions oriented – must have good problem-solving skills
Must be able to deal with cross-functional teams
Team worker who demonstrates customer focus
Ability to use initiative and work in a fast-paced environment