Customer Care Associate

Corporate Frontline Solutions

₺13.2K[月薪]
现场办公 - 帕西格1-3年经验学历不限全职
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职位描述

职位描述

Qualifications:

  • College Graduate/ Tertiary education preferably in Logistics/Supply Chain/ Finance Management/ Business Management.
  • With Invoicing Management background and adept in dealing with external partners (e.g. vendors/ customers)
  • Experienced in billing/invoice consolidation and validation
  • Proficiency in reporting tools particularly in MS Outlook, Excel, PowerPoint, and Word or similar
  • Excellent communications skills and can facilitate meetings as needed
  • Excellent attention to details & accuracy especially in auditing and validating transactions
  • Experienced in billing/invoice consolidation and validation

Job Descriptions:

  • Handles invoicing queries and resolutions
  • Answer queries from customers from email and call inquiries regarding invoice concerns.
  • Communicates to internal stakeholders relating to customer concerns and escalates, notifies customers care manager of business impacting problems.
  • Performs 1st level problem resolution, one contact resolution and first call resolution when necessary.
  • Handle customer’s request for CTC D/O and CTC invoices.
  • Invoice and Invoicing Management
  • Print & mail invoices, debit notes and credit notes as needed.
  • Prepare invoices according to customers’ requirements for payment before dispatch
  • Submit e-invoice in customers’ designated portals and government web portals
  • Monitor GR status prior to submission of invoices in customers portals.
  • Other Duties and Responsibilities
  • Maintain proper documentation filing
  • Manage and update customers contacts and email address for e-invoice/ e-SOA
  • Coordinate with stakeholders to handle customer’s new invoice submission requirements.
  • Attend training and conduct UAT on use of customer's web portal for e-invoice submission.

Job Types: Full-time, Permanent

Pay: Php645.00 per day

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Language:

  • English (Preferred)

Work Location: In person

职位要求

Please refer to job description.

沟通技能解决问题Empathy积极倾听时间管理客户关系管理冲突解决多任务处理适应性产品知识
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Boss

HR ManagerCorporate Frontline Solutions

工作地址

The Strip Commercial Complex, Ortigas Extension, Meralco Avenue, Pasig City, Metro Manila, Philippines

发布于 02 May 2025

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