About our Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview

The Onboarding Specialist engages with new hires and collaborates with the Recruitment Team, company managers, and hiring manager to process various pre-employment requirements. The Onboarding Specialist’s focus is on process management, process improvement, and problem resolution relating to all pre-employment requirements. When executed properly, the Onboarding Specialist is the key to us providing an excellent hiring and onboarding experience to our new hires.

Responsibilities and Duties

• Facilitate the collection of pre-employment requirements and ensure that only new hires with compete requirements are endorsed to the training class
• Point of contact for all questions related to pre-employment activities from candidates, recruiters, and other internal departments
• Capture issues and identify resolution pathways for recurring problems ensuring that Onboarding processes are always updated and compliant with Philippine government requirements
• Enter the government numbers submitted by new hires in the company’s HR system
• Update and maintain a central file of new starters. Ensure its accuracy, completeness, and timeliness of submission
• Coordinate with Finance department and the company’s corporate bank to ensure that all new hires have the necessary payroll requirements
• Attend inter-department meetings and suggest process improvement if necessary

Required Knowledge and Skills

• Proven work experience as an HR Onboarding Specialist or in a relevant role
• Basic knowledge of the HR practices, local employment labor laws, and regulations
• Proficiency in MS Office tools
• Thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate discrepancies
• Can effectively communicate within a varied audience and internal and external customers using different platforms
• The ability to handle sensitive and confidential information.
• Good organizational and time management skills.

Education/Experience

• At least 3 years of relevant work experience
• Undergraduate degree or equivalent experience

Requirements

• Employment: Probationary – Full Time

• Must be willing to report onsite at Greenhills, San Juan City, Philippines

• PH Midshift Schedule

Please refer to job description.