Fiat Customer Support (Spanish/Russian/English/Chinese)

LBANK

＄1.4-1.8K[Monthly]
Remote1-3 Yrs ExpEdu not requiredFull-time
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Remote Details

Open Country：Worldwide

Language Requirements：English | Chinese | Spanish

Job Description

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Description

  • Responsible for handling user inquiries through online customer service tools via real-time conversations, answering user questions
  • Timely feedback on issues encountered by users during use, collecting and organizing problems, and providing feedback through ticket emails
  • Follow up and handle order disputes initiated by both parties according to business SOP processes, as well as asset adjudication
  • Maintain the existing merchant community, quickly respond to merchants' questions and suggestions, assist in resolving related issues, and enhance merchant satisfaction

Requirements

  • Language Requirements: Good communication skills in English/Russian/Spanish
  • Work Experience: Experience in OTC/P2P customer service, priority given to those with online customer interaction experience
  • Work Attitude: Serious and responsible approach to work, with empathy and the ability to think from others' perspectives, possessing strong customer service awareness
Customer ServiceProblem Solving
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Sally Xiao

HR组长LBANK

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Posted on 09 May 2025

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LBANK

Unfinanced / Angel

501-1000 Employees

Blockchain

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