Job Title: Customer Service Specialist

Location: Remote (Global)

Company: Reearth | a16z-backed UK Tech Company

We are looking for a Customer Service Specialist to ensure users across the globe have a smooth and delightful experience with Reearth.

You will be the bridge between our users and our product team.

What You’ll Do:

• Create a Great Experience: Deliver timely, empathetic, and clear communication that helps users feel supported and heard.
• Gather User Insights: Identify common user feedback, issues, and feature requests to help inform product improvements.

Why Join Us?

• Fully remote team with flexible hours
• Join a world-class team at a high-growth, a16z-backed startup
• Competitive salary and opportunities for career growth
• Be part of a company shaping the future of 3D and geospatial tech

About Reearth:

Reearth is a UK-based startup redefining how people interact with 3D and geospatial data. Backed by Andreessen Horowitz (a16z), we’re building a new kind of platform for creators, developers, and enterprises to build and visualise their world—virtually and physically. Join us as we empower the next generation of interactive digital experiences.

Requirements:

• Strong written and verbal communication skills in English.
• Interest in technology, SaaS, or geospatial tools is a plus.