Customer Service Representative (Tagalog)
E-Tur Local Manpower Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Description
- Answer questions: CSRs answer questions about products, services, accounts, and more
- Resolve issues: CSRs help customers resolve issues, such as outages, technical problems, or returns
- Process orders: CSRs may process sales and purchase orders, and follow up with customers about payments
- Build relationships: CSRs build trust with customers through open communication
- Keep records: CSRs keep customer records and process accounts
Requirements
- Strong communication skills: Both verbal and written, to clearly explain information and understand customer concerns.
- Active listening skills: Ability to attentively listen to customer issues and accurately gather information.
- Problem-solving skills: Identifying the root cause of customer problems and finding effective solutions.
- Empathy and patience: Showing understanding and remaining calm when dealing with frustrated customers.
- Time management: Prioritizing tasks and efficiently managing customer interactions.
- Adaptability: Flexibility to handle diverse customer situations and adjust to changing priorities.
- Attention to detail: Ensuring accuracy when processing customer information.
- Positive attitude: Maintaining a professional and friendly demeanor.
E-TUR LOCAL MANPOWER SERVICES
HR OfficerE-Tur Local Manpower Services
Active within three days
Working Location
2A, Tibagan. Tibagan, San Juan, Metro Manila, Philippines
Posted on 28 January 2025
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E-Tur Local Manpower Services
No financing required
51-100 Employees
Human Resources & Recruitment
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