Gate.io

＄1-1.4K[月薪]

远程工作1-3年经验专科全职

工作开放国家：中国 | 马来西亚 | 菲律宾 | 泰国 | 土耳其

语言要求：英语 | 汉语

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Provide text-based consulting services to platform users via email/online chat, addressing and resolving various issues encountered while using the platform.
Offer professional product consulting services for the platform's customers.
Calm and reassure customers, improving service quality and customer satisfaction.
When necessary, record customer inquiries and relay their needs to relevant departments for product optimization.
Inform customers about system and product changes to ensure they are updated on all major changes.
Perform other tasks as assigned by the leadership.

Strong customer service mindset. Experience in customer support and service is preferred.
Good team collaboration skills and execution ability, with strong problem-solving and analytical skills.
At least one year of experience as an English customer service representative in the virtual currency, securities, or financial exchange sectors.
Background or knowledge in the financial industry (stocks, futures) is a plus.
at least 1 year of crypto exchange's CSR experience.

英语客户服务中文