• Ensure timely response of all the tickets raised by the client end user.
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
• Log all calls in the Service Desk ticketing tools such as ServiceNow.
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
• Provide an acceptance and immediate resolution to the high-priority tickets/ service.
• Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.

OFFER AND BENEFITS:

• Up to 33,000 Salary Package
• 20% Night Differential
• HMO Day 1
• Annual appraisal
• Performance-based incentives
• Other benefits will be discussed upon Job Offer

• At least HS/SHS Graduate
• With at least 1 year IT Service Desk / Help Desk Experience
• Amenable to Start ASAP
• Amenable to Work Onsite in Quezon City