#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.

What is your mission?

As a Technical Support Representative, you will be conducting preliminary investigations and attempts to resolve L1(Level One) technical support issues (small issues, simple queries, technical issues within the scope of product documentation) according to the given SOPs.

You are also required to perform these job functions:

• Receive and acknowledge issue reports from customers via Zendesk ticket system.
• Log issues in Zendesk ticket system (if needed) and perform classification of issues according to its type and nature to ensure consistency of information on the ticket.
• Escalate issues to external suppliers to request problem investigation support and tracking the progress of investigation.
• Escalate complex technical issues to the L2 technical support team and collaborating with internal teams to resolve the issues.
• Interact with customers to keep them updated with the progress of the investigation.
• Organize the solutions in an orderly manner before replying to the customers.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.

• Open to all college undergraduates with 1-year BPO experience and relevant knowledge, understanding and/or exposure in programming applications, coding, and web development
• Graduates of BS Computer Science or any related courses without BPO experience are welcome to apply
• Preferably with API and Library experience
• Fluent in English with excellent communication skills, both written and verbal
• Excellent proficiency in email writing etiquette
• Strong analytical and problem-solving skills in analyzing technical issues, for evaluation and resolution
• Can work in Ortigas, Pasig City