• Carry out maintenance to ensure stable and secure applications and IT infrastructure

• Update operational document library and logs all service incidents

• Systematically analyze performance data and communicates findings to senior

• Escalate potential service failures and security risks and recommends actions to improve service reliability

• Track reliability data against relevant service level agreements

• Track/Monitor and Remediate Security Alerts

• Investigate incidents to establish the root cause, and resolve or escalate

• Make sound decisions in emotionally charged environments on appropriate action required to minimize business impact

• Check the knowledge system to find out if a similar problem has occurred in the past

• Rapidly identify failing components, selecting alternatives such as repair, replace or configure

• Update knowledge base to facilitate future resolution of common errors

• Optimize system or component performance

• Integrate new software or software upgrades into an existing or a new system

• Comply with established processes and procedures such as, configuration management and package maintenance

• Document all activities during installation and records deviations and remedial activities

• Measure system performance before, during and after system integration

• Verify that integrated systems capabilities and efficiency match specifications

• Monitor utilization

• Produce regular and ad-hoc usage/growth reports

• Provide support to the Capacity Manager

• Perform analysis of service availability and outage

QUALIFICATIONS:

• Relevant experience on Linux and Windows Administration

• Relevant experience in Cloud Administration

• Relevant experience on endpoint security administration

• Relevant experience on Database Administration

• Relevant experience on Email Administration

• Relevant experience on Firewall Administration

• Relevant experience on Network Administration

• Information Security Governance

• Risk Management/ Operational Risk Compliance

• Policy Framework

• Backup Management and Disaster Recovery

• Information Security Awareness

• Training and Advocacy

• Risk Assessment

• SAP Basis Experience is a plus but not required

• Willing to work on site

• Willing to work at 16th Floor, Greenfield Tower Mayflower St., corner Wiliams St., Greenfield District, Mandaluyong City

Please refer to job description.