Service Supervisor
Dempsey Resource Management Inc.
职位描述
职位描述
- Oversee daily operations of the customer service team.
- Train and mentor staff to enhance service quality.
- Resolve escalated customer issues effectively.
- Monitor team performance and KPIs.
- Implement strategies for improved customer satisfaction.
- Conduct regular team meetings and feedback sessions.
职位要求
- Bachelor’s degree in Business Administration or related field.
- JLPT N1 ( Fluent in Japanese/English )
- 3-5 years of experience in customer service, with at least 1 year in a supervisory role.
- Strong communication, conflict resolution, and leadership skills; proficiency in CRM software.
- Oversee customer service team, resolve escalated issues, implement service policies, and train staff.
Maria Palma
Talent Acquisition ManagerDempsey Resource Management Inc.
High response rate
工作地址
Aurora Blvd. Aurora Blvd, Pasay, Metro Manila, Philippines
发布于 10 April 2025
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