Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:

• Pricing and Availability
• Purchase Order Entry – confirmation of PO with company system prices
• Order / Shipment Status
• Coordinate with Customer/forwarder to ensure shipments happen in time
• Follow on accounts receivables/ensure payments are made in time
• Product Lead Times
• Call Back / Follow Up Call
• Cross Reference
• General Product Information
• Logistics

Provide professional and accurate solutions for customer concerns through implementing the following:

• Expedite Orders
• Invoice Corrections
• Return Goods Authorization / Direction
• Special Build and Drop Off Orders
• Tracking, correction and processing of missing, misread or incomplete purchase orders
• Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
• Manage efficient usage of production time and company resources through the following:
• Accuracy in Interaction Handling
• Maintaining productivity within acceptable transaction volume levels

1) Attends training, workshop, seminar, and focus group discussions of the team.

2) Work within defined operational and employee goals by contributing to other projects, if needed.

3) Acts as a backup for colleagues if needed.

4) Identify process improvement opportunities and work cross functionally as assigned to improve customer experience.

5). Complete additional assignments as directed by leadership.

• Bachelors Degree
• At least 3-5 years of solid CSR experience
• Preferably with background in handling B2B and sales accounts
• Preferably w/ background in order management
• Tools: Oracle but not required
• Background in Order Management
• Morning Shift 8AM-5AM - Hybrid 3x a week onsite, M-F