IT Service Desk /Open for IT fresh graduate/CALAMBA CITY

Strategic Networks, Inc.

₺10.7-14.3K[月薪]
现场办公 - 拉古纳应届毕业生/学生本科合同工
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职位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 菲尔健康, SSS/GSIS

  • 健康保险

    意外死亡和伤残保险, 健康维护组织

  • 休假和请假

    产假和陪产假, 病假, 休假

职位描述

  • Primarily work in a call-center type of work environment.
  • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
  • Ability to work flexible hour/s or flexible shift
  • Determines requirements and/or root cause of technical issues by working with end-user.
  • Answers inquiries by clarifying issues; researching, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers.
  • Fulfills requests by clarifying desired information; researching, locating and providing information.
  • Maintains client database by entering information.
  • Keeps equipment operational by following established procedures; reporting
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Ensure customer calls are properly logged for continuous improvement.
  • Learn to be proficient in service and repair of all systems (current, new and updates).
  • Prepare needed daily, weekly and monthly reports.
  • Handles a team or group of engineers
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

职位要求

  • Preferably with work related experience
  • With good communication skills
  • Willing to travel going to work
  • Graduate of Bachelor's Degree
  • Can start ASAP


English language高超的交流技巧呼叫中心技术支持Ticket Management
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Huertas Ali

HR OfficerStrategic Networks, Inc.

三天内活跃

工作地址

102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines

发布于 02 January 2025

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Strategic Networks, Inc.

51-100人

信息技术

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