HCL Technologies Ltd.
医疗报销
13薪, 员工贷款
健康保险, 人寿保险, 健康维护组织
学徒计划, 工作培训, 导师计划, 职业发展
育儿假, 病假, 休假
The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate complex issues and ensure a high level of customer satisfaction.
Technical Requirements
Soft Skills:
Working Conditions:
- This role may require working in 24/7 shifts, including evenings, weekends, and holidays.
Reports To:
Service Desk Manager or IT Support Manager
Salary:
- Competitive salary based on experience and qualifications.
Benefits:
- Health, dental, and vision insurance
- Professional development opportunities
- Paid time off and holidays
Job summary
The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance.
Key selling points
Jessa Cabral
HR ManagerHCL Technologies Ltd.
McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Philippines
发布于 27 May 2025
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