IT SUPPORT STAFF

Sheridan

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现场办公 - 曼达韦1-3年经验学历不限全职
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职位描述

职位描述

Job Qualifications:

  • Graduate of any IT-related course (BSIT, Computer Science, Information Systems, etc.)

  • Has knowledge and background with SAP modules and their functionalities

  • With basic experience in system administration and computer hardware troubleshooting

  • Knowledgeable in computer hardware, software, operating systems and networking concepts

  • Ability to diagnose and resolve technical issues effectively

  • Ability to explain technical concepts clearly and effectively to non-technical users

  • Has a strong customer service skills with patience, empathy and a commitment to providing excellent support

  • Has excellent analytical skills to be able to gather and analyze data to identify the root cause of problems

  • Ability to learn and adapt to new technologies and situations

Job Responsibilities:

  • Troubleshooting and Problem-Solving: Addresses technical issues, including hardware, software, network and application problems

  • Technical Support: Provides assistance to users via phone, email or in person and managing support requests

  • Hardware and Software Management: Installs, configures and maintains computer systems, peripherals and software

  • System Maintenance: Performs regular maintenance tasks, including backups, updates and security checks

  • User Training: Guides users on the effective use of new software and hardware

  • Network Support: Maintains and troubleshoots network infrastructure

  • Communication and Collaboration: Works effectively with users, colleagues and vendors to resolve issues

职位要求

Please refer to job description.

故障排除Customer Support系统管理联网Remote SupportTechnical DocumentationIncident Management解决问题操作系统Hardware Support
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HR ManagerSheridan

工作地址

Ouano Ave, Mandaue City 6000, Philippines

发布于 28 May 2025

Sheridan

101-500人

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