Company Profile: This is a French IT consulting Company. They provide multinational outsource service to companies in over 40 countries.

POSITION: Spanish Customer Support Representative

INDUSTRY: IT Consulting Company

LOCATION: Pasay

SALARY: Php 86,000

SCHEDULE: Shifting 

Benefits:

• Competitive salary package
• Comprehensive HMO coverage
• 13th month pay
• Allowances
• Paid Sick Leave
• Paid Vacation Leave
• Life insurance coverage
• Free training and development opportunities

REQUIREMENTS:

• Filipino Fluent in Spanish (verbal and written)
• Good command of English communication skills.
• With work experience in a customer service
• Basic computer navigation and email handling skills are preferred.
• Willing to work on night shifts and rotating schedules.
• Open to work onsite in Pasay.
• Can start as soon as possible

RESPONSIBILITIES:

• Handle Spanish and English calls or emails to assist customers with their concerns or inquiries.
• Provide accurate information and ensure issues are addressed in a professional and timely manner
• Maintain detailed and accurate records of all customer interactions.
• Collaborate with internal teams when escalation or coordination is needed.
• Demonstrate excellent customer service by showing patience, active listening, and clear communication.
• Support other team tasks or duties as assigned.

RECRUITMENT PROCESS:

• Resume Screening
• Online / Remote Interview
• Interview with Ops Team
• Hiring Manager’s Interview
• Final Interview
• JOB OFFER