***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE PAST EXPERIENCE IN WORKING AS CUSTOMER SUPPORT FOR THE E-COMMERCE INDUSTRY***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey’s diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client offers handmade letterbox cakes, allowing customers to send slices of cakes paired with heartfelt cards directly through the recipient’s letterboxes. Their mission is to bring joy, warmth, and connection with every slice, making it easy to celebrate various occasions or simply brighten someone’s day.

The company opened in March 2024 and is based in a bakery in Liverpool, UK.

About the Position:

As a Customer Service Representative, you will be the customer’s first point of contact, providing support and solutions. You will play a crucial role in enhancing the customer experience and ensuring our customers receive the best service possible.

Responsibilities:

• Provide timely and accurate customer assistance via email. Handle inquiries related to orders, shipping, refunds, and product information with a high level of professionalism.

• Utilize the Shopify platform to manage orders, track shipping details, and update customer information. Ensure a seamless buying experience for all customers.

• Efficiently manage customer tickets, maintain a high level of English proficiency for clear, concise, and effective communication with customers, and demonstrate empathy and understanding in all customer interactions.

Requirements:

• Excellent English communication skills: verbal, written, and reading is a MUST

• Proven customer service experience in the eCommerce environment is a MUST

• Ability to work independently and as a part of a team, with a strong sense of responsibility and initiative

• Problem-solving mindset with a focus on providing solutions and improving customer satisfaction

• Proficient in using software programs such as Shopify, Google Slides, and Zendesk or similar is an ADVANTAGE

Work Schedule:

• This is a full-time position in a work-from-home setup. You will be working 10 hours a day, 5-6 days a week. Monday to Saturday, 07:00-17:00 UK time.

Please refer to job description.