Customer Service Representative

De Castro Consulting

急招
₺17.6-31.7K[月薪]
现场办公 - 蒙廷卢帕1-3年经验本科全职
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职位描述

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职位描述

We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.


Key Responsibilities:

  • Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
  • Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
  • Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships with clients.
  • Feedback Collection: Share relevant customer feedback to help improve our offerings and services.
  • Process Improvement: Evaluate customer support processes, devise improvements, measure results, and iterate to enhance efficiency.
  • Reporting: Report on key customer service metrics and identify noteworthy trends to inform business decisions.

职位要求

  • Experience: Minimum of 2 years in a customer service role, preferably within BPO industry.
  • Skills: Strong communication, problem-solving, and interpersonal skills. Ability to handle challenging situations with empathy and professionalism.
  • Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
  • Technical Proficiency: Familiarity with customer relationship management (CRM) systems and proficiency in Microsoft Office Suite.
  • Language: Proficiency in English, both written and spoken.
  • Bonus: CAR PART KNOWLEDGE AND ACCOUNTING EXPERIENCE (QuickBooks)


This is a NIGHT SHIFT.

英语客户服务呼叫中心人际交往能力会计Car parts knowledge快速手册
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Ruben Benson

Lead Customer Success ManagerDe Castro Consulting

今日回复 0 次

工作地址

Northgate Cyberzone by Filinvest. Alabang–Zapote Rd, Muntinlupa, 1781 Metro Manila, Philippines

发布于 04 June 2025

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