Job Description:

We are looking for a Customer Care Associate (Non-Voice) to join our dynamic healthcare client. This opportunity is open to fresh graduates who are eager to learn and grow in a professional and fast-paced environment. The role focuses on assisting patients or customers through chat and email, delivering accurate information and excellent service at every touchpoint.

Key Responsibilities:

• Handle patient or customer inquiries via chat and email in a courteous and efficient manner
• Provide accurate information regarding healthcare services, policies, or account details
• Document interactions and follow up on open issues as needed
• Follow company protocols and data privacy regulations
• Collaborate with team members to ensure service excellence
• Maintain a positive, empathetic, and professional attitude in all communications

Qualifications:

• Open to fresh graduates
• Strong written communication skills in English
• Basic computer skills and typing proficiency
• Fast learner with a willingness to be trained
• Customer-focused, detail-oriented, and professional
• Willing to work on shifting schedules (if required by the client)

What We Offer:

• Paid training
• Commission and performance-based incentives
• Career growth opportunities
• Supportive and inclusive team culture

Please refer to job description.