• Do you have a passion for helping people communicate better and thrive in the BPO world? We're looking for a dynamic and experienced Communication Skills & Language Trainer to join our team and play a key role in shaping the next generation of customer service professionals.

Responsibilities:

• Facilitate communication and language training sessions for new hires and tenured agents
• Conduct assessments to identify communication skill gaps and tailor training accordingly
• Provide real-time and post-training coaching to improve grammar, pronunciation, fluency, and overall communication effectiveness
• Collaborate with operations, QA, and L&D teams to ensure alignment of training goals with performance targets
• Monitor and track trainee progress through reports, evaluations, and feedback sessions
• Design engaging learning materials, modules, and interactive activities to enhance training effectiveness
• Stay updated with industry trends and best practices in communication and language coaching
• Participate in calibration sessions and contribute to quality and performance improvement initiatives

Qualifications:

• At least 2 years of overall work experience, with minimum 1 year as a Communication or Language Trainer in the BPO industry
• Strong background in training delivery and adult learning principles
• Excellent command of the English language—both spoken and written
• Outstanding listening skills and the ability to process auditory cues and speech patterns effectively
• Confident, energetic, and passionate about coaching and communication

Role Overview:

• Conduct communication and language training for new hires and existing employees
• Identify and address language or soft skill gaps through assessments and coaching
• Work closely with training, QA, and operations to align communication standards
• Track trainee performance and provide feedback for continuous improvement
• Drive engagement and learning through creative and effective training strategies

Important Reminders:

• This role is strictly on-site in Alabang
• We are only processing applicants who currently reside in the following areas:
• Laguna, Cavite, Parañaque City, Muntinlupa City, and Las Piñas City
• Applicants must be amenable to report on-site daily