Service Desk (Online Process)

J-K Network Services

₺24.8-28.3K[月薪]
现场办公 - 奎松市少于1年工作经验本科全职
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职位描述

职位描述

Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.


Position: Service Desk

Company Industry: BPO Company

Location: Quezon City

Schedule: Shifting

Salary: Php 38,000 basic + Php 2,400 allowance

Work set up: Onsite


JOB RESPONSIBILITIES:

  • Provide L1 technical support for IT-related queries via phone, email, and chat.
  • Troubleshoot hardware, software, and network issues for end-users
  • Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
  • Reset passwords, manage user access requests, and ensure security compliance
  • Maintain a knowledge base and document troubleshooting steps


RECRUITMENT PROCESS: (Online Process)

  1. Initial Interview
  2. Second Interview
  3. Final Interview
  4. Job Offer

职位要求

  • Bachelor degree and Undergraduate high Highschool graduates are open to apply
  • With 1 year and above experience in BPO / Technical Account
  • Have 1 year and above experience in IT Hardware / Software Account
  • Has experience in resolving tickets, troubleshooting hardware, software
  • Preferably, candidates can start ASAP
ERP 系统技术技能ServiceNow技术支持精益六西格码Salesforce 客户关系管理数据收集硬件Oracle PL/SQLAdobe软件套件
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Noel J-K Networks

RecruiterJ-K Network Services

7 分钟前回复

工作地址

Cyberpod Centris One - Eton Centris. 831-A Edsa Cor. Quezon Ave., Diliman, Quezon City, 1100 Metro Manila, Philippines

发布于 10 July 2025

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