Sutherland Philippines Join our Carmona team as a Techn Support Associate

Sutherland Philippines

₺10.7-17.9K[Aylık]

Tesis içi - Kavit<1 Yıl DeneyimLise/LiseTam zamanlı

Paylaşmak

Çalışan Takdiri ve Ödüllendirme
Performans bonusu, Çalışan Tanıma Programı, Teşvikler
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Pag-Ibig Fonu, Philhealth, SSS/GSIS
Sigorta Sağlık ve Wellness
Tesis İçi Sağlık Hizmeti, Hayat sigortası, HMO
Profesyönel geliştirme
Profesyönel geliştirme
İzin ve İzin
Hastalık İzni, Tatil İzni

Devamını oku

Provide technical assistance and support for incoming queries via phone, email, and chat.
Troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
Document customer interactions and solutions in the ticketing system.
Collaborate with engineering teams to resolve complex problems.
Enhance customer satisfaction by delivering timely and effective support.

Educational Qualifications: High School diploma or equivalent required.
Experience Level: Less than 1 year of experience in customer service or technical support preferred.
Skills and Competencies: Proficient in English communication, strong customer service skills, and excellent problem-solving abilities.
Responsibilities and Duties: Assist customers with technical issues, provide product information, and resolve inquiries promptly.
Working Conditions: Primarily office-based, may require evening and weekend shifts.
Qualities and Traits: Patient, attentive to detail, proactive, and able to work in a team-oriented environment.

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