As a Customer Service Associate for our Wireless & Broadband Services account in Carmona, you’ll be the friendly face that guides new members through a smooth, stress-free onboarding. From setting up accounts to answering questions, you’ll ensure they’re hooked up with top-tier service from day one.

What You’ll Bring to the Table:

• Provide excellent customer service via phone
• Assist with product features, queries, and sales information
• Offer support for renewals, refunds, and objections to retain customers
• Transfer calls to the appropriate department when needed
• Deliver clear product and service information to customers

You’re the Perfect Fit If You:

• Have 6+ months of sales or 1+ year of customer service experience
• Possess excellent verbal and written communication
• Are proficient in MS Office and basic computer functions
• Understand operating systems, browsers, and technical issues
• Have a strong customer service focus and problem-solving skills
• Can adapt to client tools and internal systems
• Are familiar with end-user services on the phone system

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• Same-sex Partner Dependent for HMO
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities