Job Description

The Systems Administrator is responsible for maintaining, supporting, and optimizing the IT infrastructure, including servers, networks, applications, and end-user devices. In addition, this role provides comprehensive desktop and hardware support, ensuring users have functional equipment and troubleshooting issues promptly to enhance productivity and minimize downtime.

• Assists in the installation, configuration, and maintenance of servers, storage, and network equipment to ensure a reliable IT and OT environment.

NOTE: OT assets are limited to IT related equipment used in the OT operations.

• Monitors system performance and conducts routine maintenance tasks, applying updates and patches as scheduled to maintain security and functionality.
• Troubleshoots and resolves system and network issues, escalating complex problems to the IT Cloud & Systems Head as needed.
• Provides end-user support by addressing IT-related inquiries, issues, and requests in a timely and professional manner to enhance productivity.
• Configures and deploys workstations, laptops, printers, and other hardware, ensuring all devices meet company standards and are set up securely.
• Diagnoses and repairs hardware issues, including desktop computers, laptops, printers, and peripheral devices, to minimize downtime for end-users.
• Manages user accounts, permissions, and security settings to maintain a secure and accessible IT environment.
• Implements backup procedures and ensures data recovery readiness as directed by the supervisor to maintain data availability and integrity.
• Assists in documenting system configurations, standard operating procedures, troubleshooting steps, and hardware inventory to ensure consistency and knowledge sharing.
• Coordinates with vendors for hardware and software support, repairs, or replacements, following guidelines set by the supervisor.
• Provides basic IT training to end-users on hardware and software use, such as connecting to networks, accessing resources, and general troubleshooting tips.
• Follows company policies, IT security protocols, and safety rules to maintain a secure and compliant IT/OT environment.
• Adheres to the company’s Integrated Management Systems policies, standards, and guidelines in daily IT operations.
• Documents and reports any IT incidents or potential risks to the supervisor to support proactive issue management.
• Assists in safeguarding information assets by applying access controls and data protection measures as per guidelines.
• Takes on additional responsibilities as directed by management to meet evolving organizational needs and IT support requirements.

Minimum Qualifications

• Graduate of BSECE, BSCoE and BSIT
• Any IT Network related certificates is a plus.
• Professional:
• Preferably 3-5 years in IT support or infrastructure management with
• experience in desktop and hardware support
• 2 vacant positions in Astorga, Davao del Sur and Olangapo

Important Advisory:

Beware of Recruitment Scams. Our company, Hedcor, never asks for any payment or processing fees during the hiring process. Official communication will only come from our verified company email addresses.

If you receive suspicious job offers or messages, please contact us immediately at [email protected] to verify.

Stay alert and protect yourself from fraudulent activities.

Please refer to job description.