POSITION: RETURN MANAGEMENT SPECIALIST

RESPONSIBILITIES:

• On time DR processing (Notice to Dealer/ASC/Customer)
• Customer call out – For confirmation of unit replacement
• Defective Units Clearing for Dealers in charge to Avoid Cash back or Deduction.
• Dealer inspection clearing
• Creating RNP for stock units that needs check up or inspection
• Direct Replacement – create memo, coordination with logistics for delivery and pull out
• Review Defective Return request if valid
• New Unit Purchase offer to customers for phase out models and outwarranty.

QUALIFICATIONS:

• Advanced knowledge of MS Office, Word, Excel, and Powerpoint
• Knowledgeable in Return Process (From check up request to unit pull out & receiving)
• Service and Process knowledge, Problem solving and Data analysis
• Resourceful mindset and strong attention to detail
• Good interpersonal and conflict resolution skills
• Good analytical skills and problem solving.
• Resourceful mindset and strong attention to detail
• Customer & Results Focus (Internal & External)
• Bachelor’s degree in Office Management and Technology

Please refer to job description.