An Operations Manager is someone who oversees the daily operations of an organization and ensures that everything runs smoothly and efficiently. An operations manager has the following main responsibilities:

Responsibilities:

• Making sure that high standard of service is delivered to customers through the effective and efficient use of staff and other resources.
• Putting in place effective customer service that promotes customer satisfaction.
• Ensure customer service agents have the required skills and ability to respond to calls for support, inquiries from customers, and other customer-related problems when complaints are lodged.
• Management, and supervision of agents.
• Responsible for the provision of reports concerning the performance of the various sections of the accounts.
• Responsible for allocating work-time to agents according to the workload.
• Oversee the recruitment of required and qualified personnel to fill job openings.

Skills and Qualifications

• A/BS degree or equivalent practical experience in account management
• At least 1-2 years of Operations Manager experience, required
• 1-2 years experience in Healthcare, Technical and Customer Service accounts
• Account Management experience
• Strong analytical, problem solving, and general troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Strong leadership skills for driving excellence
• Analytical & numerical skills
• Decision-making & problem solving with good insight into numbers
• Experience in initiating and driving automation projects
• Excellent communicator

Please refer to job description.