• Provide 2nd level technical support for incidents and service requests

• Responsible for the deployment, installation, replacement and configuration of desktop, laptops and printers

• Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix and troubleshooting of computer systems, hardware, and software on a timely manner

• Provides timely update on all ongoing support issues

• Assists in providing basic training to end-user in the proper operation of desktop, laptop, printers and LAN connection

• Evaluates and recommends product upgrade or replacement if necessary

• Work with IT service desk, application support teams, and other technical teams for on-time resolution of incidents and completion of service requests

• Investigate security incidents and assist with protecting hardware, software and information resources from unauthorized access, tampering and physical damage, including other security tools, anti-virus products and patch management

• Assist with the ongoing set up, operation, maintenance, backup and recovery of servers, storage systems, enterprise applications, databases, network and communication systems

• Upgrading the entire system to enable compatible software on all computers.

• Manage and coordinate escalated issues with technology vendors as necessary

• Will be assigned as Shared L2 Onsite Support for projects of different client and refer to the locations to be supported

Please refer to job description.