The role assists in managing the end-to-end delivery of telecommunications services for AU Telco clients.

Responsible for coordinating between internal teams, vendors, and clients, maintaining project documentation, monitoring timelines, and ensuring compliance with SLAs.

• Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion
• Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability
• Manage project communications and documentation using Halo PSA and other internal systems
• Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements
• Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams
• Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
• Prepare and distribute project status updates, reports, and meeting summaries
• Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
• Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Position Title: CSR (Dayshift - AU Telco)

Work Location: Alabang

Work Setup: Onsite

Work Schedule: Day Shift (6:00 AM - 3:00 PM Manila time)

• Bachelor’s degree in Project Management, Telecommunications, Business, or a related field
• Minimum 6 to 12 months experience in telco project coordination or service delivery with Australian companies
• Proficiency in Monday.com for project workflow and task management
• Experience with Halo PSA and Zoho CRM preferred
• Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
• Exceptional organizational skills and attention to detail
• Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
• Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
• Proven problem-solving abilities and a proactive mindset