Requirements:

• HS Graduate or College Graduate
• with or without experience
• strong communication skills

Responsibilities:

• Respond quickly and courteously to customer questions through phone, email, and chat.
• Deliver precise and comprehensive details about products, services, policies, and procedures.
• Address and resolve customer concerns effectively, escalating when required.
• Handle the processing of orders, forms, applications, and various customer requests.
• Keep thorough and accurate records of customer interactions and information.
• Work closely with internal departments to fulfill customer requirements.
• Conduct follow-ups to confirm customer issues are resolved and satisfaction is achieved.