Customer Interaction

• Promptly respond to customer inquiries through phone, email, or chat.
• Deliver clear and professional communication at all times.
• Handle customer concerns with empathy and active problem-solving.

Information & Support

• Provide accurate and up-to-date information about company products, services, and policies.
• Maintain thorough knowledge of offerings to guide customers effectively.

Issue Resolution

• Troubleshoot and resolve customer issues in a timely manner.
• Escalate unresolved or complex cases to relevant departments when needed.

Documentation & Reporting

Requirements

• Open for SHS Graduate or College Graduate
• Willing to work on-site
• with or without experience