Deliver world-class cruise booking assistance, from itinerary creation to customer support, in a fast-paced BPO environment.

• Manage cruise reservations and payment processing.
• Provide travel advice, promotions, and special offers.
• Respond to inquiries via phone, email, or chat.
• Collaborate with cruise lines and travel partners.
• Track and report booking trends and client feedback.

• At least 1–2 years experience in a travel account or cruise booking role (BPO or travel agency).
• Knowledge of cruise products, itineraries, and travel regulations is an advantage.
• Excellent English communication skills (verbal and written).
• Strong sales, upselling, and customer service skills.
• Proficient in using booking systems (e.g., Amadeus, Sabre, or equivalent).