• You will escalate any appropriate issues to supervisor, manager or Tier 2 team.

• Enter and ensure that documentation is accurate and maintained in the appropriate case management system and in accordance with HR Shared Services, Company, and regulatory compliance requirements.

• Interact and effectively communicate with various HR Shared Services team members, internal customers, other HR groups and third parties as needed.

• Establish and maintain solid working relationships across HR in Canada and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of common issues.

• You may perform other additional duties and responsibilities as assigned.

Please refer to job description.