Manpower (Philippines)
24/7 operations that include weekend support (on rotation).
Position Summary & Key Areas of Responsibility
• Works directly with customers to resolves recurring or standard problems
• Works directly with the company and 3rd party Vendor technicians to resolve HW or SW problems
• Provides daily and weekly incident tracking sheets to report on performance
• Reviews incident history to determine recurring faults
• Provides technical support and assistance to clients and businesses regarding hardware and software issues
• Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
• Allocates engineer appointment times for jobs requiring multiple resources on-site
• Updates work orders and provides status information
• Assigns and distributes workload to meet SLA’s
• May respond to escalated calls
• Participates in product set or customer base training
• May implement remote fixes relying on guided search for diagnosis across multiple products
• Applies troubleshooting checklists
• Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications
• Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
• Problem solving and analytical skills.
• Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
• High school diploma
Please refer to job description.
Boss
HR ManagerManpower (Philippines)
21/F Strata 2000 Bldg, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Metro Manila, PH
Yayınlandı 20 May 2025
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101-500 Çalışan
İnsan kaynakları
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