The OneLink Public Point Agent (OPPA) serves as the primary customer-facing representative of OneLink at public terminals, operating a designated booth to manage the sale, top-up, refund, and return of OneLink AFCS cards. This role is essential to delivering seamless, cashless fare payment services to commuters and ensuring proper cash and card handling procedures are followed.

As a fixed presence beyond the rollout of Onboarding Deployment, the OPPA ensures ongoing customer support, public education, and day-to-day booth operations at the terminal. This role requires strong communication skills, exceptional trustworthiness, and comfort using our Card Management System (CMS) device.

Key Responsibilities

• Customer Transactions & Public Engagement
• Sell OneLink fare cards to passengers directly from the booth.
• Offer real-time top-ups, refund processing, and card returns using the CMS device.
• Promote awareness of the OneLink AFCS solution, assisting the public in understanding tap-on/tap-off procedures and available services.
• Answer basic inquiries about OneLink’s semi-cashless and cashless system and direct escalated concerns to the analyst or support team.
• Device Operation & Troubleshooting
• Operate the OneLink CMS device to handle all card transactions efficiently.
• Perform basic troubleshooting (e.g., rebooting, checking network/data connectivity, clearing sync errors).
• Report any device or system issues to the Analyst promptly, ensuring minimal service interruption.
• Cash & Stock Handling

Receive daily stock from the Distributor each morning, including:

• CMS device
• OneLink cards
• Float cash / change
• Conduct start-of-day and end-of-day handovers using standardized Handover Forms, ensuring stock and cash balances are accurately tracked and agreed upon.
• Hand over cash and unsold inventory to the Analyst or Collector at the end of each shift.
• Immediately report any discrepancies in cash, card stock, or device logs via the appropriate escalation and documentation channels.
• Accountability & Daily Reporting
• Ensure all transactions (sales, top-ups, refunds, returns) are recorded accurately in the CMS.
• Submit booth activity reports as part of daily end-of-day reconciliation with the Analyst.
• Keep booth areas organized, professional, and stocked with the necessary equipment and signage.

• At least college level.
• Prior experience in cash handling, retail, inventory, booth sales, or customer service preferred.
• Trustworthy, detail-oriented, and highly accountable in managing cash and inventory.
• Tech-savvy and confident in using mobile or tablet-based POS devices (Android familiarity ideal).
• Strong interpersonal and communication skills (Tagalog required; English, Bisaya and other dialects a bonus).
• Comfortable educating and engaging with the public.
• Able to work independently with minimal supervision while following established protocols.
• Willing to be assigned permanently at terminal locations, with availability for early starts or evening closures depending on route schedules.
• Willing to relocate to other places as required by Onboarding Deployment.