Team Lead Service Desk Support L1

Unison Solutions Delivery, Inc.

₺10.7-14.3K[月薪]
现场办公 - 帕西格1-3年经验本科全职
分享

职位描述

福利待遇

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    人寿保险

职位描述

  • Acknowledge support tickets and responds to user requests via calls or email or other means of communication.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
  • Assists VIP's and update knowledge-based system.
  • Creation and reporting of report.
  • Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
  • Performance monitoring and feedback.
  • SPOC between the team and the client.

职位要求

  • Graduate in Bachelor Science Information Technology.
  • Fresh graduates are welcome to apply.
  • With at least 1 year Technical Support experience is a plus.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Good in interpersonal relation to client.
  • Responsible to assign task.
  • Service oriented with can-do attitude.
  • Willing to do the task in overtime.
  • Shifting schedule
  • Applicants must be willing to work in Bagong Ilog, Pasig City.


计算机知识质量审核沟通技巧硬件技术技能
Preview

Unison Solutions Delivery, Inc.

Recruitment AssistantUnison Solutions Delivery, Inc.

三天内活跃

工作地址

13 Banner. 13 Banner, Pasig, 1600 Metro Manila, Philippines

发布于 18 June 2025

猜你想看

查看更多

Unison Solutions Delivery, Inc.

101-500人

信息技术

查看热招工作

举报

Bossjob安全提醒

如果该职位要求您在海外工作，请保持警惕，谨防欺诈。

如果你在求职过程中遇到有以下行为的雇主， 请立即举报

  • 扣留您的身份证，
  • 要求您提供担保或收取财产，
  • 迫使你投资或筹集资金，
  • 收集非法利益，
  • 或其他非法情况。