Accountabilities

• Exhibitor Support – acts as the point of contact for all after-sales support
• Increases loyalty of the exhibitors to be rebookers / repeat exhibitors
• Drives engagement by following the 4-touchpoint flow and attending event kickoff
• Increases exhibitor satisfaction by meeting the on-boarding process in a timely manner
• Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing
• Exhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using Atlas
• Salesforce- utilizes SalesForce to lodge activities associated with each exhibitor outreach and properly schedules succeeding touchpoints
• Exhibitor Manual - walks exhibitor though on the navigation of the manual to get needed information
• Exhibitor Badge Registration - admin access to address registration concerns
• Digital Product Awareness - identifies opportunities to offer value-added services and digital products
• Account Management - takes ownership of the success of each exhibitor to effectively manage their business goal
• Lead Retrieval- understand features and value delivered by Emperia product both pre and post event

Hard/Technical, Soft Skills and Complimentary Skills

• Basic skills in using and navigating Salesforce
• Basic skills in using and navigating through the Exhibitor Dashboard
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different Exhibitor Badge Registration systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)
• Exhibits core competencies based on CS function
• Skilled in written and spoken communication
• Account Management
• Stakeholder Management

Other Qualifications/Requirements:

• Proficient in Mandarin
• Must possess at least a Bachelor's/College Degree, any field
• At least 1 year of relevant experience
• Experience dealing with various stakeholders in a global perspective
• Experience in voice (outbound) / non-voice set-up
• Customer On-boarding / Education

Why join us?

• Continuous improvement for our employees
• 24 Annual Paid Time-Offs, will become 30 once the 5th year is reached
• Competitive benefits with annual merit increase and incentives
• Comprehensive HMO Coverage on Day 1 - for you and up to 4 dependents
• Life and Accident Insurance on your Day 1
• Flexible Retirement Plan
• Hybrid Work Set-Up. IT equipment will be provided.

Please refer to job description.