Drake's progressive client – an IT consulting provider is now hiring IT Account Manager to be part of their team in Quezon City.

Ensuring the effective implementation of the Project for a specific regional operation’s account, undertaken by Client’s staff and site support agency staff. It acts as liaison between Client’s Key officials and company’s management in settling project-related issues within his role. It is also responsible in ensuring that revenue forecasts and collections of fees are achieved.

Core Functions

• Prepare and submit to Sr. Regional Operations Officer (ROO) the revenue forecast, budget, plans and strategies and other projections required at the assigned region;

• Ensure that revenue targets are met if not exceeded and identifies reasons for not achieving the targets;

• Ensure timely preparation and submission of collection of documents;

• Recommend process improvements and escalates issues and concerns to Sr. ROO for disposition of concerned parties to be able to minimize downtime and manage daily revenue target;

• Establish good rapport and sound working relationship with clients to promote and sustain utilization of the computerized system in the attainment of the revenue targets;

• Monitor implementation of auxiliary projects at the assigned region;

• Lead the day-to-day operations of Site Support at the assigned region;

• Monitor and supervise the Site Support at the assigned region in coordination with the Agency Regional Supervisor and guidance of the Sr. ROO to ensure process efficiency, cost management and customer satisfaction;

• Manage the day-to-day responsibilities of Site Support based on approved Service Level Agreement (SLA) and Standard Operating Procedures (SOP);

• Conduct performance review of Site Support at the assigned region in coordination with Agency Regional Supervisor based on established performance standards and indicators and submit recommendations to Sr. ROO;

• Submit to Sr. ROO the region's accomplishments and performance on set deadlines;

• Generate and prepare reports required by the AVP/OIC / Sr. ROO;

• Oversee compliance of the Site Support to Client and Company policies, guidelines and procedures; and,

• Perform other job-related tasks that may be assigned by superiors from time to time.

Other Tasks

• Comply with the required behavioral and grooming standards prescribed by the Company;

• Always demonstrate professionalism in the workplace;

• Always ensure compliance with company policies and procedures; and,

• Performs other related duties that may be assigned from time to time

Top qualifications:

• Bachelor’s degree in Management or Computer Science or any IT-related course

• At least 3 years, 2 years of which should be in a supervisory / professional / officer capacity.

• Willing to work on site daily and to travel to different sites, places, and provinces in Region 7.

• Native/local residing in Region 7

What’s in it for you?

• Competitive salary package

• HMO, 14th month guaranteed etc.

Please refer to job description.