Bilingual Customer Service Officer (Mandarin Speaking)

Blueberry Markets International Incorporated

₺37.8-47.2K[月薪]
现场办公 - 吉隆坡1-3年经验本科全职
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职位描述

职位描述

The Bilingual Customer Service Officer (Mandarin) plays a crucial role in bridging communication between the company and Chinese-speaking clients or customers. Their primary responsibilities include:

  • Handle emails, live chats, and inbound and outbound calls in both Chinese (Mandarin) and English.
  • Proactively and positively address all customer inquiries.
  • Cultivate positive relationships with customers, prioritizing their satisfaction.
  • Resolve and document customer complaints while escalating unresolved issues when necessary.
  • Ensure timely responses to tickets within the Service Level Agreement (SLA).
  • Participate actively in business improvement programs to enhance processes and functions.
  • Adhere to privacy requirements and legislative obligations to maintain data confidentiality.
  • Report relevant trends and insights related to client queries, complaints, and opportunities to internal stakeholders.
  • Meet and exceed daily, weekly, and monthly Key Performance Indicators (KPIs).
  • Fulfil any additional duties or projects assigned by the department/team.


Act as a representative of Blueberry in the market, promoting our interests and reputation.

  • Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
  • Demonstrate advanced levels of competence in leadership capabilities required of the position.
  • Engage, support, motivate and develop capability and potential in others.
  • Attract, retain, and develop talent to complement Blueberry’s values and behaviors.
  • Reward and recognize good performance aligned to Blueberry’s values and goals and manage poor performance in a timely manner.
  • Be an ambassador for Blueberry in the market; promote our interests and reputation.
  • Follow our policies, procedures, and code of Ethics and Conduct.
  • Protect our confidential information and intellectual property. 
  • Play an active role in your safety and the safety of others around you.
  • Inspire confidence and urgency within the department and across the team for the delivery of timely, high-quality service to internal and external customers.
  • Foster a culture of continuous improvement.
  • Continuously drive agility and flexibility in responding to market and industry changes.

职位要求

Qualification 

  • Tertiary Qualification in Finance, Business, or related field, or related discipline (preferred)

Experience,

  • Minimum one year experience in a customer service role, responding to, and resolving customer enquiries through live chat and email.
  • Good understanding of regulatory trade and transaction reporting and the operational support requirements.
  • A passion for providing excellent customer service 
  • Good written, verbal, and interpersonal communications skills in English and Chinese (Mandarin a must, Cantonese a plus)
  • Strong relationship-building skills, both internally and externally.
  • Good quantitative analytical and problem-solving skills, coupled with high attention to detail with the ability to maintain quality even in busy times.
  • Strong time management skills with the ability to prioritise tasks under pressure.
  • Ability to use good judgment, act, and make decisions with integrity
  • Experience with CRM software, such as Salesforce and Hubspot.
  • Desire and passion for continuous learning, improvement, and innovation.
  • Ability to effectively collaborate and work as part of a team.
英语普通话客户服务解决问题非常有职业道德
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Meiji Garces

HR OfficerBlueberry Markets International Incorporated

七天内活跃

工作地址

A-16-3, Level 16, Hampshire Place Office. Hampshire Place, 157 hampshire, Jalan Mayang Sari, off, Jln Tun Razak, 50450 Kuala Lumpur, Malaysia

发布于 30 April 2025

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