Staff4Me is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our 5HC (5-Hour Call) service. In this role, you will be responsible for providing top-notch customer support and ensuring that our customers have a seamless experience during their interactions with us. This is an exciting opportunity to make a positive impact on our customer satisfaction and retention efforts.

• Handle customer inquiries via phone, email, and chat regarding 5HC service
• Provide clear and accurate information to customers about our processes and services
• Assist in scheduling and confirming appointments for our services
• Document customer interactions and follow up on outstanding issues
• Resolve customer complaints and issues in a courteous and timely manner
• Maintain a thorough understanding of our services and procedures
• Collaborate with team members to improve service delivery and customer satisfaction

• High school diploma or equivalent; further education in customer service or communications is a plus
• Minimum of 1 year experience in customer service or a related field
• Exceptional communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Able to work in a fast-paced environment and manage multiple tasks
• Proficient in using customer service software and Microsoft Office Suite
• Availability to work flexible hours, including evenings and weekends if necessary

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

Please refer to job description.