Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Job Description

> Helps with the investigation and resolution of settlement disputes, by analyzing settlement reports and identifying root cause of mismatch.

> Performs reconciliation and creates customized reports, as necessary.

> Handles investigation and subsequent endorsements to internal GXI units.

> Coordinates issuance of incident management reports.

> Facilitates partner resolution communication with internal stakeholders.

> Analyzes transaction data, identifies trends, and gathers evidence to support dispute and resolution efforts.

> Communicates effectively with internal stakeholders and partners, if applicable

> Able to resolve issues promptly and efficiently.

> Maintain accurate records of all disputes and customer interactions.

> Identify and escalate potential fraud or risk issues.

> Collaborates with internal teams to improve payment processes and prevent future disputes.

> Provide exceptional partner/customer service and maintain a positive and professional demeanor.

> Contribute to team goals and initiatives.

DOES

> Oversees management and resolution of of payment network disputes, including chargebacks, charge slips, and other retrieval requests, and service level commitments.

> Makes the necessary recommendations according to the company’s changing requirements.

> Handle escalations related to settlement disputes.

> Optimizes team and staff performances through regular coaching sessions.

> Collaborates closely with internal stakeholders (e.g. Sales, Product, GXI Finance, Governance, etc)

> Develops solutions to address any current and/or potential governance findings

Contributes to the overall strategy roadmap for B2B dispute resolutions including establishing a business continuity program.

> Drives continuous improvements to increase operational efficiency and uphold performance excellence to achieve KPIs.

DISPLAYS

> Strong interpersonal skills to maintain vendor relations, if applicable

> Operations and process excellence background

> Ability to plan, implement and monitor processes in operations for process improvement

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package