SC Johnson Analyst, Customer Fulfillment

Analyst, Customer Fulfillment

SC Johnson

Negotiable

现场办公 - 马尼拉1-3年经验本科全职

职位描述

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Job Summary

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties And Responsibilities

Proactive order management and anticipating and solving issues relating to customer orders.
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem.
Identifies and implements process improvements and identifies efficiencies and best practices.
Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary.
Collaborates with E-commerce department to solve systems issues.
Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business.

Required Skills/Experience/Competencies

College Degree or equivalent on the job experience
Minimum of at least 2 years' experience in Customer Service/Order Management
Strong English communication skills

Preferred Skills

SAP experience and Intermediate Excel skills
Process improvement orientation
Strong ability with Microsoft Office tools and other computer systems
Strong proactivity and personal ownership
Flexibility to address critical business needs.
Background working in multi-cultural environment advantage.

Job Requirement

Full-time, permanent employment | Onsite work setup | once a week WFH after 3 months
Work Hours: 8 am - 5pm or 9am - 6pm (Mondays to Fridays)
Overtime might be required depending on the critical deliverables

What’s In It For You

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

You Can Also Enjoy Various Benefits That Include

Competitive pay (up to 14th month pay, profit sharing)
Health care benefits, such as paid sabbaticals, a fitness center and more
A family-oriented program
Personalized career development plan.
Independence and Autonomy

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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