IT Technical Support

Strategic Networks, Inc.

₺10.6-14.1K[月給]
オンサイト - マカティ1 年未満の経験大卒正社員
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職務内容

福利厚生

  • 従業員の評価と報酬

    年間査定

  • 福利厚生

    クリスマスボーナス, 社員ローン, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS

  • 保険健康とウェルネス

    傷害死亡・四肢切断保険, HMO

  • その他

    オフィスパーティー

  • 特典報酬

    年次社員旅行

  • 休暇

    忌引休暇, 出産・育児休暇, 病気休暇, 女性特別休暇, バケーション休暇

続きを読む

説明

  • Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
  • Overall responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
  • Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
  • Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
  • Checking of end-user log
  • Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
  • Walkthrough staff or clients through series of actions to resolve issues.
  • Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
  • Proactively update end users with regards to their request.
  • Ability to perform root cause analysis and technical reports for issues involving desktop environment.
  • Asset Management.
  • Analyze and respond to issues and develop resolutions in a timely manner.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement
  • Meet and exceeds KPI targets set by the client.
  • Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
  • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

要件

  • Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Experience Level: Less than 1 year of experience in IT support or related roles.
  • Skills and Competencies: Proficient in troubleshooting hardware/software issues, excellent communication skills, customer service-oriented.
  • Working Conditions: Office environment, possible remote support, occasional overtime required.
  • Qualities and Traits: Detail-oriented, patient, and adaptable with a strong willingness to learn.
ITインフラストラクチャーWindows サーバーIT 資産管理IP技術サポート
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Mica Remoquillo

RecruiterStrategic Networks, Inc.

7日以内にオンライン

勤務地

Ayala Ave. Ayala Ave, Makati, Metro Manila, Philippines

掲載日 16 May 2025

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