• Answering incoming guest calls in a timely manner.
• Rapidly and accurately enter reservations into systems accordingly.
• Process payments (deposits & refunds) per hotel policies.
• Answer inquiries pertaining to the hotel services, shopping and dining, entertainment, and travel directions.
• Learn a variety of hotels and accommodation types and actively sell the best fit for optimal guest satisfaction.
• Keep accurate records of room availability and rates.
• Properly refer & transfer Group sales inquiries
• Check and answer any emails on the reservations and forward emails to the proper managers.
• Manage booking channels and guest messages/Q&A (and other booking channels as needed).
• Reconcile booking channel records (and other booking channels as needed).
  
  

• Ability to learn & master multiple software systems as required (with preference to Opera/Opera Cloud PMS).
• Good working knowledge of Microsoft products (Excel, Word, SharePoint)
• Good telephone etiquette.
• Have a pleasant, friendly, and helpful manner.
• Excellent communication and organization skills.
• Ability to speak, read and write effectively in English.
• Ability to handle multiple tasks concurrently.
• Ability to quickly analyze availability (puzzle format) in the system and offer booking solutions to inquiring guests.
• Willing to help/mentor other team members.
• Someone who cares to provide meaningful feedback to help the organization improve.
  
  

Please refer to job description.