Shopee Key Accounts Manager (SOC Account Management) - Support, Partnerships, SPX Express

Key Accounts Manager (SOC Account Management) - Support, Partnerships, SPX Express

Shopee

Bisa Dirundingkan

Di tempat - Manila3-5 Tahun KedaluwarsaS1Penuh waktu

Deskripsi Pekerjaan

Keterangan

Job Description

The Key Accounts Manager will be responsible for overseeing the performance of service providers. This role involves monitoring key performance indicators (KPIs), implementing performance improvement strategies, and fostering strong relationships with service providers to enhance operational efficiency and service quality.

Key Responsibilities

Performance Monitoring and Analysis
Develop and track KPIs to assess the performance of service providers.
Analyze performance data to identify trends, issues, and opportunities for improvement.
Prepare regular performance reports and presentations for internal stakeholders.
KPI Implementation and Management
Collaborate with service providers to define and agree on performance metrics.
Implement a KPI and penalty system to ensure accountability and service quality.
Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.
Relationship Management
Build and maintain strong relationships with the service providers
Address service provider concerns and feedback related to performance metrics.
Facilitate communication between service providers and internal teams to ensure alignment on expectations.
Continuous Improvement
Identify best practices and innovative solutions to enhance service delivery.
Lead initiatives aimed at increasing operational efficiency.
Contractual and Compliance Oversight
Assist in the development and modification of contracts related to performance metrics and penalties.
Ensure compliance with contractual obligations and performance standards.
Team Collaboration
Collaborate with cross-functional teams to align on performance goals.
Participate in team meetings and contribute to strategic planning related to last mile delivery

Requirements

Bachelor Degree in Business Administration, Management, or any Business and Communications related courses
1-3 years experience
Business, Management, Logistics, ECommerce
Proven experience as a Key Account Manager or in a similar role, preferably within the e-commerce or logistics industry
Excellent communication and interpersonal skills, with the ability to build rapport effectively.
Results-driven mindset with a focus on achieving and surpassing targets
Ability to work independently as well as collaboratively in a team environment.

Persyaratan

Please refer to job description.

Manajemen Hubungan PelangganStrategi PenjualanKeterampilan NegosiasiKemampuan berkomunikasiPenyelesaian masalahManajemen waktuPerkiraanPembuatan ProspekKeterampilan PresentasiPengetahuan produk