• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate, distribute, and follow up on service request work orders for completion.
• Schedule meetings and coordinate coordination as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Gather and evaluate data for various ad hoc reports.
• Provide technical guidance and training to coordinators.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Impact team through the quality of the services or information provided.
• Evaluate and select solutions from established options.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.
  
  

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team.
  
  

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Please refer to job description.