Job Function: Responsible for managing the daily operations of the Prestige Lounge.

Responsibilities

• Handle customer complaints elevated or not handled by Guest Services Representatives

• Prepare and submit daily, weekly and monthly operations reports

• Manage operational expense and monitor inventory of supplies

• Lead development of the team

Qualifications:

• Graduate of Hotel and Restaurant Management, Tourism or any business course

• 3 years of working experience in Customer Service or related field and with working knowledge on MS Office

Please refer to job description.