• Assist customers with inquiries and provide timely resolution to issues via phone, email, or chat.
• Maintain a high level of customer satisfaction and professionalism in all interactions.
• Document customer interactions and maintain accurate records of customer feedback and transactions.
• Collaborate with other departments to ensure seamless service delivery and issue resolution.
• Stay updated on product information and promotions to offer accurate assistance to customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English, excellent customer service skills, basic technical skills, strong problem-solving abilities
• Qualities and Traits: Effective communication, patience, attention to detail, and a positive attitude
• Working Conditions: Typical office environment; may require occasional evening or weekend shifts