Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

₺17.6-21.1K[Bulanan]
Di tempat - Kota Quezon3-5 Tahun KedaluwarsaS1Penuh waktu
Bagikan

Deskripsi Pekerjaan

Keuntungan

  • Penghargaan Karyawan

    Bonus Kinerja

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Asuransi Kesehatan, Organisasi perawatan kesehatan

  • Manfaat Tunjangan

    Perjalanan Perusahaan Tahunan, Diskon Karyawan

  • Pengembangan profesional

    Program Bantuan Karyawan, Pelatihan Kerja

  • Waktu Istirahat & Cuti

    Cuti Duka Cita, Cuti Hamil & Cuti Hamil & Melahirkan, Cuti sakit, Cuti Orang Tua Tunggal, Cuti Liburan

  • Keseimbangan Kehidupan Kerja

    Jam kerja yang fleksibel

Baca lebih lanjut

Keterangan

  • Supervise and mentor the customer care team, providing guidance and support.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
  • Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Manage team schedules and ensure adequate staffing levels to meet customer demand.
  • Foster a positive and collaborative team environment.
  • Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
  • Handle escalated customer issues and resolve complex problems effectively.
  • Monitor distributors interactions to ensure adherence to quality standards and company policies.
  • Answering product and service questions; suggesting information about other products and services.
  •  Opens customer accounts by recoding account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Persyaratan

  • Graduate of any 4- year Business course
  •  Must have at least 5 years’ experience in customer service
  • Proven ability to lead and motivate a team.
  • Above communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
Bahasa InggrisLayanan PelangganPenjadwalanEtika Kerja Yang KuatPenyelesaian masalahKeterampilan teknisKemampuan organisasiKeterampilan Orang
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LIZA MINA

HR ManagerUnlimited Network of Opportunities International Corporation

Lokasi Kerja

2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines

Diposting di 25 February 2025

Unlimited Network of Opportunities International Corporation

101-500 Karyawan

Ritel

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