Unlimited Network of Opportunities International Corporation Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

₺17.6-21.1K[Bulanan]

Di tempat - Kota Quezon3-5 Tahun KedaluwarsaS1Penuh waktu

Penghargaan Karyawan
Bonus Kinerja
Manfaat yang Diamanatkan Pemerintah
Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS
Asuransi Kesehatan & Kesejahteraan
Asuransi Kesehatan, Organisasi perawatan kesehatan
Manfaat Tunjangan
Perjalanan Perusahaan Tahunan, Diskon Karyawan
Pengembangan profesional
Program Bantuan Karyawan, Pelatihan Kerja
Waktu Istirahat & Cuti
Cuti Duka Cita, Cuti Hamil & Cuti Hamil & Melahirkan, Cuti sakit, Cuti Orang Tua Tunggal, Cuti Liburan
Keseimbangan Kehidupan Kerja
Jam kerja yang fleksibel

Baca lebih lanjut

Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
Develop and implement training programs to enhance team skills and knowledge.
Manage team schedules and ensure adequate staffing levels to meet customer demand.
Foster a positive and collaborative team environment.
Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
Handle escalated customer issues and resolve complex problems effectively.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.